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Shipping & Delivery Policy
Production Cycle: We are a custom manufacturing facility. Once you place an order, we begin producing your items immediately—a dedicated manufacturer that customizes even single-item orders. Production takes 3-5 days. Shipping duration varies by distance: 5-10 days. Fastest: 8-10 days for delivery. Slowest: 10-15 days for delivery. If customs clearance delays extend shipping time, delivery may take 15-20 days. For significant customs delays, we will email you before shipment. If no response is received, we will issue a refund.
Returns & Refunds Policy
Cancellation
Orders can be cancelled free of charge before shipment, please contact us in time.
After the order is shipped, if the package interception fails, please ask for the return address from us after the package is signed for, and the buyer is responsible for the return shipping cost.
No compensation will be given for rejected packages.
Returns
Return period: Returns are accepted within 14 days of the delivery date. The item must be in its original condition with our labels attached.
Refund policy: Buyers will receive a full refund upon successful return.
Return shipping: Buyers are responsible for all shipping costs. The return address will be provided after our team confirms your return request.
Modification: Once a return is agreed according to our return policy, no further modifications will be accepted.
Size exchange
Eligibility: Size exchange is available if the item is unused and still has our labels attached. Each order is eligible for one exchange.
Exchange process: Size exchange requests must be made within 14 days of the delivery date and are subject to availability. When contacting us, please provide the reason for the exchange and the size required.
Shipping and Fees: Buyer is responsible for all shipping costs, including return and reshipment fees. Additional fees may apply, such as price differences between sizes and sales tax (if applicable). Our team will provide a return address after confirming the exchange.
